58bd Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This policy explains exactly what data 58bd collects, why we collect it, how we protect it, and what rights you have over your information.
1. Introduction
This Privacy Policy ("Policy") describes how 58bd ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal data when you use the 58bd website and Services, accessible at 58bd.bio. This Policy applies to all registered players, visitors, and any other person who interacts with the 58bd platform in any capacity. By registering an account, making a deposit, or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.
58bd is committed to protecting the privacy and security of your personal information. We handle all data in accordance with applicable data protection principles and take technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse. We do not sell your personal data to third parties for their own marketing purposes.
2. What Personal Data We Collect
58bd collects personal data that you provide directly, data generated by your use of the platform, and limited technical data collected automatically. The categories of data we collect include:
Full name, date of birth, national ID or passport number (for KYC verification), and username.
Mobile phone number (Bangladesh), and email address if provided. These are used for account authentication and support communications.
Transaction records including deposit amounts, withdrawal requests, bKash or Nagad account identifiers, and payment history. Full card numbers are never stored by 58bd.
Bet history, game sessions, wager amounts, win/loss records, bonus usage, and responsible gaming tool settings (deposit limits, self-exclusion status).
IP address, device type, operating system, browser type, session timestamps, and referring URLs. Collected automatically when you access the platform.
Records of your interactions with the 58bd customer support team, including chat transcripts, emails, and support ticket histories.
3. How We Use Your Personal Data
58bd uses your personal data only for the following purposes. We do not use your data for purposes incompatible with those stated here without your prior consent:
- Account registration and management: to create your account, verify your identity, process KYC checks, and maintain your account in good standing throughout your use of the platform.
- Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to credit bonuses; to record and display your betting and gaming history; and to operate the responsible gaming tools associated with your account.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. 58bd applies automated and manual monitoring as part of its AML compliance programme.
- Legal compliance: to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, record-keeping requirements, and responses to lawful requests from competent authorities.
- Customer support: to respond to your queries, complaints, and support requests; to investigate disputed transactions; and to maintain records of your support interactions for quality and training purposes.
- Marketing (with your consent): to send you promotional offers, bonus notifications, and seasonal campaign communications via SMS or push notification, where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
4. Legal Basis for Processing
58bd processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: most processing is required to fulfil our contract with you — i.e., to provide the platform Services you signed up for, process your transactions, and manage your account.
- Legal obligation: certain processing is required by law, including identity verification (KYC), transaction monitoring for AML purposes, and cooperation with lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: some processing is based on 58bd's legitimate interests in operating a safe and commercially viable platform, including fraud detection, platform security monitoring, and internal analytics used to improve the Service.
- Consent: where processing is based on consent (such as sending marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Cookies and Tracking Technologies
58bd uses cookies and similar tracking technologies on its platform to ensure proper functionality, maintain your session, and improve your experience. The cookies we use fall into the following categories:
- Essential cookies: required for the platform to function correctly. These include session authentication cookies, security tokens, and the cookies that keep you logged in during a session. You cannot opt out of essential cookies without disabling platform functionality entirely.
- Analytics cookies: used to understand how players use the platform, which pages are visited most frequently, and where users encounter errors. This data is processed in aggregate and is not used to identify individual users.
- Preference cookies: used to remember your settings, such as your language preference, so you do not need to re-enter them on each visit. These cookies improve the personalisation of your experience on the platform.
6. Data Sharing and Third Parties
58bd does not sell your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
- Payment processors and financial service providers: we share necessary transaction data with payment partners such as bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) strictly for the purpose of processing your deposits and withdrawals.
- Game and software providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive technical session data required to operate games within the 58bd platform. This data is limited to what is strictly necessary for game operation and is governed by data processing agreements.
- Identity verification and KYC service providers: we engage third-party KYC providers to assist with identity verification checks. These providers process only the data necessary to perform the verification service and are bound by confidentiality obligations.
- Legal and regulatory authorities: where required by law or in response to a valid legal request, 58bd may disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will notify you of any such disclosure where legally permitted to do so.
7. Data Security
58bd implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include: industry-standard SSL/TLS encryption for all data transmitted between your device and the 58bd platform; secure, access-controlled server infrastructure; encrypted storage of sensitive account data; regular security reviews and vulnerability assessments; and strict internal access controls that limit employee access to personal data on a need-to-know basis.
While 58bd takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 58bd will notify affected users promptly and take all appropriate remedial steps.
8. Data Retention
58bd retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable laws and regulatory obligations. In practice, this means: account data and transaction records are retained for a minimum of 5 years from the date of your last transaction or account closure (whichever is later), in line with standard AML record-keeping requirements; KYC documentation is retained for the same minimum period; support communications are retained for up to 3 years after the closure of a support ticket; technical and analytics data is retained in anonymised or aggregated form for up to 24 months.
When your data is no longer required, 58bd will securely delete or anonymise it in accordance with our internal data retention and deletion procedures. You may request early deletion of certain categories of your data, subject to our legal obligations to retain it — see Section 9 (Your Rights) below.
9. Your Rights Over Your Personal Data
You have the following rights regarding the personal data 58bd holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe:
You have the right to request a copy of the personal data 58bd holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data 58bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly through your account settings, or contact support for assistance.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been processed unlawfully. This right is subject to our legal obligations to retain certain data under AML and other applicable laws.
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. You also have an absolute right to object to processing of your data for direct marketing purposes, which we will action immediately upon receipt of your objection.
Where processing is based on your consent or a contract with you, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another data controller where technically feasible.
10. Children and Minors
58bd is strictly an adult platform. The Services are not directed at, and must not be used by, any person under the age of 21. 58bd does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered or is using the platform, please contact us immediately at [email protected].
11. Marketing Communications
58bd may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, BPL season offers, or IPL cricket betting specials), and platform updates, but only where you have explicitly opted in to receive such communications at the time of registration or subsequently through your account settings.
You may withdraw your consent to marketing communications at any time by contacting [email protected] or by updating your notification preferences in your account settings. Withdrawing marketing consent does not affect your ability to use the platform or receive service-related communications (such as deposit confirmation messages or security alerts).
12. International Data Transfers
58bd's primary servers and data processing infrastructure are operated to serve the Bangladesh market. In some cases, data may be processed or stored by third-party service providers (such as game providers or KYC verification platforms) whose infrastructure is located outside Bangladesh. Where such transfers occur, 58bd takes appropriate steps to ensure that your data receives an adequate level of protection, including through contractual data processing agreements that impose equivalent data protection obligations on the receiving party.
13. Changes to This Privacy Policy
58bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we process your personal data, we will endeavour to provide reasonable advance notice via the platform or by message to your registered mobile number.
Your continued use of the 58bd platform after any changes to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you must stop using the platform and may request account closure by contacting [email protected].
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 58bd handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly.
Email (plain text, not a link): [email protected]
Your Data Is Safe With 58bd
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